Who we are
Suggested text: Our website address is: https://divedigitalmedia.com.
Comments
Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
Suggested text: If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Suggested text: Visitor comments may be checked through an automated spam detection service.
Call Tracking & Call Recording
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To improve lead handling, quality assurance, and marketing performance, we may use call tracking and call recording technology. When you call a phone number displayed on our website, landing pages, or advertisements, your call may be recorded and logged.
Call recordings may be used for training, quality control, analytics, and to improve customer experience. By contacting us via phone, you consent to this recording where permitted by law.
Lead Capture Forms & CRM Data
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When you submit information through forms on our website, landing pages, or third-party platforms, we collect the information you provide such as name, phone number, email address, and service details.
This data is stored securely in our customer relationship management (CRM) system and is used to respond to inquiries, schedule appointments, deliver services, and improve marketing performance.
SMS & Email Communications
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If you provide your phone number or email address, you may receive communications from us via SMS, email, or automated messaging systems. These communications may include appointment confirmations, follow-ups, service updates, marketing messages, or educational content.
You may opt out of marketing communications at any time by following the unsubscribe instructions included in the message or by contacting us directly.
Automation & Workflow Tracking
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We use automated workflows and systems to route leads, send notifications, trigger follow-ups, and improve response times. These systems may track interactions such as message opens, link clicks, call outcomes, and appointment status to help us optimize performance and customer experience.
Analytics & Performance Tracking
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We may use analytics tools and tracking technologies to understand how visitors interact with our website and marketing campaigns. This includes tracking page visits, form submissions, call activity, conversion events, and traffic sources.
This data helps us measure effectiveness, improve campaigns, and provide transparent reporting to our clients.
Third-Party Service Providers
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We may share data with trusted third-party service providers that help us operate our business, including CRM platforms, call tracking services, analytics tools, advertising platforms, and communication providers.
These providers only have access to the information necessary to perform their services and are required to protect your data in accordance with applicable laws.
Consent & Compliance
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By using our website, submitting your information, or communicating with us, you consent to the collection and use of your data as described in this Privacy Policy.
We take reasonable steps to protect your personal information and comply with applicable data protection and communications regulations.
Contact Information
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If you have questions about this Privacy Policy or how your data is handled, you may contact us at:
Dive Digital
Website: https://divedigitalmedia.com
Email: info@divedigitalmedia.com